Shipping & Delivery

If items are temporarily out of stock the customer will be contacted and special order arrangements made.

Orders will be dispatched once payment is approved and billing/delivery address is verified.

How are orders delivered?

All UK mainland orders are despatched either by Royal Mail or for heavier items by courier. 'All delivery orders require a signature.

How much is delivery?

Veranda Home Interiors' delivery is simple; you have a choice of delivery options: As a guide the scale below provides an approximate cost for items up to and including 10kg

  • UK Standard = £10.00
  • UK Premium = £15.00
  • UK Premium Insured = £30
  • EU Standard = £18.00
  • EU Premium = £26.00
  • EU Premium Insured = £35.00
  • Worldwide Standard = £25.00
  • Worldwide Premium = £45.00
  • Worldwide Premium Insured = £65.00

We will arrange alternative delivery options, where possible, to meet our clients individual requests.

How long does delivery take?

UK Mainland
Our aim is to despatch goods within 24 hours of receiving an order and deliver within 3-5 working days.'When choosing Courier delivery we aim to despatch your purchases within 24 hours of you placing the order and deliver within 1-3 working days.

International

UK VAT will be deducted from goods shipped to none EU countries.

Veranda Home Interiors' are happy to ship anywhere in the world and will endeavour to deliver your items as soon as possible. Shipping to all major international cities normally takes a minimum of 14 days but it may be necessary to allow additional time for some harder to reach destinations.

Shipping costs are based up on the size, weight and destination of the goods. If the shipping cost is different from those indicated in the above price guide you will be contacted before any transaction is made.

What if an item in my order is out of stock?

'We will wait for 3 days, then send the items we do have in stock. The remaining items will go onto back order. Items on back order will be despatched as soon as they arrive.

What if I miss my delivery?

If you miss delivery via Royal Mail you will be carded and you can collect your order at the nearest Royal Mail depot by following the card instructions. If you miss delivery via our courier you will be carded and you can arrange a re-delivery or collect your order at their nearest depot.

How can I track my order?

Please allow for the delivery times indicated in the above scale. If your delivery is late contact us and we will track and trace your order and confirm delivery status.

I don’t live on the UK Mainland how much is delivery for me? For delivery outside the UK mainland contact us with your delivery address for a delivery cost quote.

Delivery

Orders can be delivered to either residential or business addresses. To ensure your order reaches you safely a signature of confirmation is required at the delivery address in exchange for the order. We are unable to deliver to PO Box addresses.